FAQs
Getting started
Who can sign up?
Anyone living abroad with family in Ghana.
How quickly can care start?
Usually within 7 days of your request. We call you first, then visit your family member.
Do I need to sign a contract?
Yes, a simple care agreement. It sets out the care, the price and how to cancel.
Payment
How do I pay?
By bank transfer, card or mobile money, in US dollars, pounds, euros or Ghana cedis.
When do I pay?
Monthly, in advance. We send you an invoice at the start of each month.
Can I cancel?
Yes, with 14 days' notice.
Care and updates
How will I know how my family is?
We send an update after each visit by WhatsApp, or by email if you prefer.
Can I talk to the carer?
Yes. We can arrange a call.
What if I'm not happy with the care?
Tell us. We will put it right. See our complaints process.
Safety
Are your carers checked?
Yes. See Quality and safety.
What happens in an emergency?
We call emergency services (112) first, then you.