Tell us if something is wrong
We want to get care right. If you are unhappy, please tell us. We will listen and put it right.
How to make a complaint
1. Tell us.
Call [Phone], WhatsApp [WhatsApp number] or email care@hbiafrica.com. Or use the form below.
2. We reply within 5 working days.
A senior team member looks into it.
3. We tell you what we will do.
We explain what we found and how we will fix it.
Not happy with our answer?
You can contact the Health Facilities Regulatory Agency (HeFRA), which regulates private health facilities in Ghana.